GitLab for Jira (gitlab.com) App connection error

Hello.

My company uses GitLab as a self-managed type using the company’s internal network. https://ra**git.ra*******.com:8001/gitlab
tried to connect Jira and GitLab by setting the ‘GitLab for Jira’ app, but an error occurred.

I think it is not a firewall issue.
This is because all IPs and ports were opened and the infrastructure department checked, but there is no firewall log connecting inbound to gitlab. there is no connection.

checked Curl communication from the company’s GitLab (https://ra**git.ra*******.com:8001/gitlab) to gitlab.com, but it is normal.

Before contacting Gitlab, I already contacted the Jira management company several times to find a solution, but it failed.

GitLab menus have been set.

• Applications → Redirect URI
• General → GitLab for Jira App → Jira Connect Application ID, Jira Connect Proxy URL
• Integrations → Jira → Web URL, Authentication method, and Trigger

Please help me set up the connection between GitLab and Jira.

Thank you

Please help fill in this template with all the details to help others help you more efficiently. Use formatting blocks for code, config, logs and ensure to remove sensitive data.

Problem to solve

Describe your question in as much detail as possible:

• What are you seeing, and how does that differ from what you expect to see?
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Steps to reproduce

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• [ v ] Self-managed
• GitLab.com SaaS

Versions

• GitLab (Web: /help or self-managed system information): 16.11.6

Helpful resources

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2. Check the GitLab project for existing issues. If you encounter a bug, please create a bug report issue.
3. Troubleshooting docs: Self-managed GitLab instances.

Thanks for taking the time to be thorough in your request, it really helps!

Can you share a screenshot of the error, and its context?

Any insights in the GitLab production logs that can be correlated to the timestamp of the connection error?

Hello dnsmichi

First of all, here’s the error message. - Failed to update the GitLab instance

Hello dnsmichi

How can I allow other users to comment on this post? My coworkers want to comment along with me.

We use GitLab in a self-managed form within our organization, and it runs on our internal network, but we perform error checks with the firewall open.

Anyway,

When requesting gitlab.com from the organization server, the method is PUT and is confirmed as 442 unprocessable, so I guess it is a code issue or an issue with the gitlab.com server.

Below is what my colleague was trying to convey.

Hello dnsmichi

The log below has no content.

/var/log/gitlab/gitlab-rails/production_json.log
/var/log/gitlab/gitlab-rails/api_json.log

When reviewing network traffic,

As shown in the image below, Method: PUT / 422 Unprocessable Content
Can the above issue only be handled by the gitlab.com support team?

Please advise on what to check additionally for this issue.

---

Hello dnsmichi
I have the same issue.
Version: gitlab-ce-16.11.6

The log below has no content.
/var/log/gitlab/gitlab-rails/production_json.log
/var/log/gitlab/gitlab-rails/api_json.log

When reviewing network traffic,

As shown in the image below, Method: PUT / 422 Unprocessable Content
Can the above issue only be handled by the gitlab.com support team?

Please advise on what to check additionally for this issue.