I paid 1000 CI minutes pack. It thinks that Group x has exceeded its pipeline minutes quota. Unless you buy additional pipeline minutes, no new jobs. I thought we just need to pay 1000 CI minutes pack. It would solve the issue?
For all issues related to billing, purchases, licenses, please contact GitLab Support so we can fully understand your missing allocation issue and provide a resolution: https://about.gitlab.com/support/#issues-with-billing-purchasing-subscriptions-or-licenses
Open a Support Ticket on the GitLab Support Portal and select “Licensing and Renewals Problems”
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I am using a free account. I did send a support ticket but it was closed automatically.
Thank you for getting back to us! I checked internally, and we are working to improve this process to avoid the closure issue in the future: https://gitlab.com/gitlab-com/support/support-ops/support-ops-project/-/issues/260
Could you please reply to the closure message from the support portal, to reopen it so we can re-engage?
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