I paid 1000 CI minutes pack. It says Group x has exceeded its pipeline minutes quota. Unless you buy additional pipeline minutes, no new jobs

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I paid 1000 CI minutes pack. It thinks that Group x has exceeded its pipeline minutes quota. Unless you buy additional pipeline minutes, no new jobs. I thought we just need to pay 1000 CI minutes pack. It would solve the issue?

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For all issues related to billing, purchases, licenses, please contact GitLab Support so we can fully understand your missing allocation issue and provide a resolution: https://about.gitlab.com/support/#issues-with-billing-purchasing-subscriptions-or-licenses

Open a Support Ticket on the GitLab Support Portal and select “Licensing and Renewals Problems”

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I am using a free account. I did send a support ticket but it was closed automatically.

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Thank you for getting back to us! I checked internally, and we are working to improve this process to avoid the closure issue in the future: https://gitlab.com/gitlab-com/support/support-ops/support-ops-project/-/issues/260

Could you please reply to the closure message from the support portal, to reopen it so we can re-engage?

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