Hi! Our tech lead has left the project and we can’t contact him anymore. Currently only he has an owner role, but we need to set a new owner, because we can’t edit project settings and even merge MR to main branch (a couple of days ago my role has been changed from Maintainer to Developer and we don’t know why). This has blocked our development process.
Is it possible to set a new owner ?
Thanks.
Hi,
If this is on gitlab.com then we cannot help you as community members, so you would need to contact the Gitlab team directly here: Submit a request – GitLab, Inc.
If it is a server on your site, eg you have Gitlab on your own server or a VPS, then you can reset the root login password from the console:
so for root user being the admin:
gitlab-rake "gitlab:password:reset[root]"
The root user as admin will be able to get you in.
If a role changed, then that means your old tech lead still has access and his login needs to be removed from your Gitlab server, or from gitlab.com if you are using that. So you need to do that as soon as possible.
@iwalker thank you. We use gitlab.com. Don’t you know how long I should wait for reply from support ?
We are on free plan
On free plan you’ll need to wait patiently, since paying customers are the priority.
I have no idea, I am not Gitlab staff or Psychic who can see in to the future 
. Maybe they will contact you relatively quickly like within hours, or maybe it will take 1 - 2 days.