Cannot run CI for a new user

We recently added a new user. The user created a new branch an pushed commits to gitlab - so far so good. The user could also create a merge request but the ci is is refusing to run - with the error message: The pipeline failed due to the user not being verified

The issue is happening on the current gitlab build running on

We do not have any subscriptions.

Also since a few days ago we started seeing An error occurred fetching the approval rules. whenever anyone would create a new merge request.

1 Like

Hi @felixht
you user needs to put in credit card number to be verified and use shared GitLab runners.
See How to prevent crypto mining abuse on SaaS | GitLab