Hi @andrhe sorry for any confusion.
For help with this type of issue, I shouldâve linked to or mentioned that it should be submitted as GitLab.com SaaS User Accounts and Login Issues.
The auto-close is triggered for âSupport for GitLab.com SaaSâ tickets where there is no customer account associated with the senderâs email address, while tickets for GitLab.com SaaS User Accounts and Login Issues donât get auto-closed if we canât find a customer account.
Iâve updated the link to create an issue in my original post so itâll go directly to the appropriate form which will not auto-close for free users.
@andrhe in your case, I did find and release an email suppression. On our end, it appears notifications got suppressed as a result of 498 - No MX for uplearn.co.uk
. We released the suppression, so as long as the MX record is set up correctly for uplearn.co.uk, you should start getting notifications again. Can you test out email notifications and let us know if theyâre working again?