Have stopped receiving any email notifications at all from some days
The problem is quite simple. I am not receving email notifications, even though I am watching everything.
Is there any way I can debug this? I changed the notification settings, changed back, checked the default notification email, setup test issues, commented from other accounts, waited for notifications, nothing works.
Thanks for taking the time to be thorough in your request, it really helps!
I have also stopped receiving notifications, despite having everything enabled - I tried something similar to what Meet Mangukiya has tried, to no avail.
For the time being I have enabled slack notifications for every repo we are actively developing on, so it kinda works. But email notifications not working for @samlopes as well maybe implies thereâs some bug or deployment issues.
Hi @meet.mangukiya & @samlopes! Can you please share a few example links of MRs which you believe you should have received a notification about but didnât so we can look into this further?
Our team has stopped getting notifications from our projects in this time period as well it seems.
The last notifications weâve gotten were July 17th, and this is across multiple users, groups and projects.
Unconfirmed with different domains for email addresses. Our email runs off of gsuite for non-profits, but would hope itâs not a deliver-ability issue there.
Same issue for me. Also not receiving emails and have tried multiple things (mostly checking and changing settings) without success. So only option so far is to create a brand new account?
Greg from GitLab Support here. The problem youâre describing sounds like a mail supression or filter somewhere along the line is blocking the email from reaching your inbox.
@FlorentAlvez@robbert.lalisang@samlopes@meet.mangukiya@brian1@KSDaemon If youâre still having this problem, please create a Support ticket with the email address youâre not receiving notifications for, the last date you recieved a notification email from GitLab, and Subject of ânot receiving email notificationsâ. This will help us investigate and resolve any mail suppressions on our side of the equation.
The auto-close is triggered for âSupport for GitLab.com SaaSâ tickets where there is no customer account associated with the senderâs email address, while tickets for GitLab.com SaaS User Accounts and Login Issues donât get auto-closed if we canât find a customer account.
Iâve updated the link to create an issue in my original post so itâll go directly to the appropriate form which will not auto-close for free users.
@andrhe in your case, I did find and release an email suppression. On our end, it appears notifications got suppressed as a result of 498 - No MX for uplearn.co.uk. We released the suppression, so as long as the MX record is set up correctly for uplearn.co.uk, you should start getting notifications again. Can you test out email notifications and let us know if theyâre working again?