I have sent 3 or 4 e-mails. I’ve asked for support via Twitter and was promised a response there. Nothing happens. I haven’t been able to get in touch with them for over a month. GitLab really is an awesome product but customer support is by far the worst I have ever experienced, primarily because it doesn’t exist, really.
And yes, we’re a paying customer.
Hi @ju5t,
If you’re a paying customer, the support team is available to help you with any questions you might have and point you in the right direction.
You can find GitLab support information here:
https://support.gitlab.com/
If you have a sales or support question related to a self-hosted GitLab instance, create an issue here.
If you have a sales or support question regarding GitLab.com - create an issue here.
Best Regards,
Greg M
We are a paying customer but so far that made no difference.