How to get answer from support?


I’m an ee user and the support just ignore me when i send them mails ? Did you have any trouble too ?


Hello! We are really sorry to hear that. Have you contacted our support via If that’s the case, could you please share your support ticket ID?

I’d love to check on the status. Thanks in advance!

Sure : 117188, after this Vilius was trying to help me but his last answer was 6 days ago …

New day with my gitlab locked, it’s been 4 day now. I paid nearly 2k$ for something i can’t use … Nobody take the time to answer …

Hi Yohann,

First of all, sorry for the delay and we will do our best in order to avoid this from happening again.

I’m seeing that we have sent you a new license key today, can you please let us know if that new license is still having issues? If so, can you please share a screenshot with the error message?

Best Regards,

Hi Rubén,

The license is working, it just sad that it start 2 weeks ago, on the initial renewal date. I was expecting a start from yesterday …

Best Regards,