Hi,
I’m an ee user and the support just ignore me when i send them mails ? Did you have any trouble too ?
Cheers
Hello! We are really sorry to hear that. Have you contacted our support via https://support.gitlab.com? If that’s the case, could you please share your support ticket ID?
I’d love to check on the status. Thanks in advance!
Sure : 117188, after this Vilius was trying to help me but his last answer was 6 days ago …
New day with my gitlab locked, it’s been 4 day now. I paid nearly 2k$ for something i can’t use … Nobody take the time to answer …
Hi Yohann,
First of all, sorry for the delay and we will do our best in order to avoid this from happening again.
I’m seeing that we have sent you a new license key today, can you please let us know if that new license is still having issues? If so, can you please share a screenshot with the error message?
Best Regards,
Rubén
Hi Rubén,
The license is working, it just sad that it start 2 weeks ago, on the initial renewal date. I was expecting a start from yesterday …
Best Regards,