I have a problem with the 2FA

enterpreneur369 · December 24, 2020, 3:13pm

Hi, I have a problem with the 2FA I lose my cellphone information about autenticator and I don’t have a way to give codes in my login Gitlab page. How can solve that?

Thanks for your answer.

hchouraria · December 24, 2020, 3:18pm

Please try out the recovery options documented here: Two-factor authentication | GitLab

enterpreneur369 · December 24, 2020, 3:36pm

Oh thank you so much, do you know how can I comunicate with a Gitlab Administrator to disable the 2FA? the other methods did’t works.

cynthia · December 26, 2020, 12:27am

For most GitLab instances, you can try to find contact information on the GitLab sign in page, or on a company’s website.

enterpreneur369 · March 4, 2022, 2:27pm

If I don’t have recovery codes. Can I recover my account?

Not usefull information in this interface.