Lost account and 2FA codes

Hello GitLab administrators,

I’m recovering my account and saw that is protected with 2FA, but I don’t have such codes. How can I recover my account?


Hey @marcosx86, welcome to the GitLab Community Forum! :tada:

Is your account on GitLab.com or are you a user on a self-managed instance of GitLab? If the former, please submit a support ticket so that we can assist you. If the latter, you’ll need to get in contact with an administrator of your instance so that they can disable 2FA for you.

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Thanks Tristan, it’s on GitLab.com, I’ll open the ticket!