2FA disabling

I created an account last year and enabled 2FA. My phone has since been replaced and all 10 of my one time codes do not work (i never used them before so no idea why that is).
My searching found three options
Use a saved recovery code
This didn’t work.
Generate new recovery codes using SSH
I don’t know what URL to use to ssh into and I created my own account so no idea how to give my account an rsa key to ssh in.
Ask a GitLab administrator to disable two-factor authentication on your account
Who’s a global gitlab administrator? I don’t know how to contact one

Any ideas would be appreciated!
(I created this account with a different email so I could post this question)

@gingerdadman Is this regarding an account on GitLab.com? If so, please contact us directly and we’ll assist you.

Hi, I’m having the same issue explained in this post.
I’ve opened a ticket but, after 3 days waiting, nobody seems to have read it.

Please, help
Thank you.

@charo.baena What’s the ticket number? I can have a look into it for you.

Hello guys, same issue here. Can you please help me GitLab Team, ticket number is: 186143. Thank you

Hello guys, same issue here. I have tried and used the recovery code/use the new generated code, but still not working. Can anyone help to disable the 2FA. Thank you