My account has been blocked

When I clicked confirm it shows like this,
image

But when I clicked the sign in

Could someone help with this?

I found solution, click this link https://gitlab.com/users/confirmation/new and resend confirmation email.

More info:

3 Likes

Didn’t work for me.

but I can’t…

I have a similiar issue as @justBORYS and @scripterlab. However, the error message I receive (upon following the confirmation link) is different :

image

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For me works!

Go at https://gitlab.com/users/confirmation
put your email and wait that come.

for me it doesn’t work… trust me i have tried:


Always the same error.

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I can’t even send confirmation link again :confused:

3 Likes

I got this.
image

I just wanted to confirm that @mielcarp’s solution DID work for me.

(That’s not really helpful for the other people in this thread, but at least for anyone else who checks in here…)

TL;DR
If you got email confirmation request on your email - it does not mean that it is your current email in Gitlab. Looks like Gitlab sent confirmation request to an old email.

I was trying to login using Google, as it is my connected account. Gitlab asked me to confirm email - I was not able to get confirmation email.

I forgot that I have updated my email. So even I received email confirmation request on Gmail - I needed to use my new email address to get access to my account. This solved it for me.

1 Like

Solution did not work for me

Hi All - I am sorry to hear about accounts being blocked. What a frustrating way to start the week. :frowning:

We have a solution from a GitLab Team member here - please check it out and let me know if this is able to get to closer to a solution!

Thank you!

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This worked for me, thanks. Scarred the ** out when i saw this morning that my account was blocked.

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I can’t imagine! :scream: It would have scared the ** outta me too!

Thanks for letting up know this worked for you, @ebonenberg! And welcome to our forum!

Hey @Linds,

thank you for your timely response.

I hate to be the bearer of bad news, but I’m afraid the solution you proposed doesn’t work for me.
I still have the same issue, that upon visiting the link (provided by the email with the subject “Confirmation instructions”) i receive the following error message:

image.

hope to hear from you soon,

Philipp

@strangemilk I had someone check up on this for you! It appears that you are verified, and that you haven’t logged in in a long time. The last confirmation was years ago so you might not have even been affected by the issue others are describing above.

Is it possible you are not using the proper email address?

Let me know if these hints help you! If not, we’ll get you connected with the Support experts asap!

Hello, I am in the same situation, I do not even receive the confirmation email.
What am I suppose to do ?

Hi @manzerbredes! Please confirm whether or not you were able to follow the suggestions linked here:

Thanks!

Hi,
yes I confirm that I tried this but I do not receive any emails
from gitlab so can’t confirm my address.

Best,
Loic.

Darn, @manzerbredes - unfortunately, you will need to reach out to our Support team. Shoot them an email atsupport@gitlab.com. Let me know when you get sorted! :blush: