My account has been blocked

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1

Hi!

I have a big problem, I realized today that I couldn’t synchronize my repositories. I tried to do a pull and the remote response was: Your account has been blocked.
I tried to log in to the portal, but it tells me that Invalid Login or password.
I have reset my password, but he won’t let me log in anyway.

My account name is @alcaraz

I can not understand why that happens… What can i do?

2 Likes
2

Same problem here today.

I’m. unable to login. I’ve sent a reset request a couple of times already. Every time, I was able to reset the password, but not to log in.

Trying to log in from gitlab.com, I get:
404

The page could not be found or you don't have permission to view it.

The only place where I get an “account blocked” feedback is when trying to read the origin of my repository:

> git remote show origin                                        
remote: 
remote: ========================================================================
remote: 
remote: Your account has been blocked.
remote: 
remote: ========================================================================
remote: 
fatal: Could not read from remote repository.

Please make sure you have the correct access rights
and the repository exists.
1 Like
3

I have been having the same problem. For me the reset password email does not work either (also not working for a newly created account).

4

May be an update on gitlab?

I have the 2 step authentication activated, you?

5

I also have the same problem with 2FA enabled. My access tokens are also not working.

6

Same issue for me this morning…

7

Me to, can`t login to gitlab.com @mielcarp

8

I have found the problem. I received an email 3 days ago from gitlab with subject “Confirmation Instructions” that I didn’t open. After opening it it will say that you should have replied in 1 day, but you may ask another email and then you are able to reconnect.

2 Likes
9

When I clicked confirm it shows like this,
image

But when I clicked the sign in

image
image961×485 28.3 KB

Could someone help with this?

10

I found solution, click this link https://gitlab.com/users/confirmation/new and resend confirmation email.

More info:

3 Likes
11

Didn’t work for me.

image
image1084×126 1.47 KB

but I can’t…

12

I have a similiar issue as @justBORYS and @scripterlab. However, the error message I receive (upon following the confirmation link) is different :

image

1 Like
13

For me works!

Go at https://gitlab.com/users/confirmation
put your email and wait that come.

14

for me it doesn’t work… trust me i have tried:

image
image451×811 48.1 KB

Always the same error.

1 Like
15

I can’t even send confirmation link again :confused:

3 Likes
16

I got this.
image

17

I just wanted to confirm that @mielcarp’s solution DID work for me.

(That’s not really helpful for the other people in this thread, but at least for anyone else who checks in here…)

18

TL;DR
If you got email confirmation request on your email - it does not mean that it is your current email in Gitlab. Looks like Gitlab sent confirmation request to an old email.

I was trying to login using Google, as it is my connected account. Gitlab asked me to confirm email - I was not able to get confirmation email.

I forgot that I have updated my email. So even I received email confirmation request on Gmail - I needed to use my new email address to get access to my account. This solved it for me.

1 Like
19

Solution did not work for me

20

Hi All - I am sorry to hear about accounts being blocked. What a frustrating way to start the week. :frowning:

We have a solution from a GitLab Team member here - please check it out and let me know if this is able to get to closer to a solution!

Thank you!

1 Like