Service desk notification when issue is closed

Hi there,
I’m running Gitlab CE 13.6.3 and activated the service-desk feature, which is a really nice addition!
One thing I found irritating though, is that the person that started an issue is not notified if same issue gets closed. Is that wanted behaviour?

1 Like

hi nicnac, did you resolved this problem?

I’m running online free version and I’m testing Service Desk as a ticketing system for my customers.
My test-customer receives only the “thank_you” message, but nothing more:
nothing when I add a comment to the issue, nothing when I close the issue.
I do not understand if there is a bug or maybe I am missing some configuration.

Keeping my eyes open