500 error when trying to log an issue


I trusted gitlab to use it for my project issue tracking but it lets me down for the fifth day. Support is not helping too. Wish for your immediate help. Thank you.

OMG it happens to me tooo :scream_cat::scream_cat:

It sounds like you’re both encountering the error described in gitlab-org/gitlab/issues/36432

My colleague DeAndre has made a note of this in the issue notes here

I apologize for any inconvenience, I encourage you to weigh in on the issue and subscribe for updates.

Hello, the notes doesn’t help us to proceed with our work. Could you please advise on how we can continue using the service? do we need to create a new project but same issue might occur again? We trusted gitlab as it is our first time trying it and wanted to propose to make it a platform for our company however now that such a high priority issue rated with the flag medium and low, we are disappointed. When a user cannot report any issue or use the service you’re providing, in your SLA this is just a cosmetic need?

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Now the issue is resolved. I am able to submit. Thank you very much @gitlab-greg

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Thanks for your patience and understanding @zainab. I’m glad to hear the issue has been resolved. Have a great day!

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