I was pretty excited to see the new Service Desk feature in GitLab 9.1, but then learned that it isn’t in Community Edition. I entirely understand why, but I wonder if a limited-capability version of Service Desk might someday make it in to Community Edition? Perhaps a limit on the number of tickets or perhaps any future Service Desk features would remain in EE-only, but the core feature could be added to CE? Service Desk is the only feature in Enterprise Edition that would make the jump worthwhile for our small team.
Pretty appreciated at least a mini version, currently integrated with third party CRM using email (notifications and new issues) and it works but hand aand platform lot of configurations all over the place, including ghost users for email sending…
This feature would be really nice to have for big FOSS projects and avoids the overhead of setting up additional Discourse forums and/or mailing lists.
This would be more valuable to have in the community edition than in the enterprise edition in my opinion.