ticket# 171700
I have tried to request a reset password several times, but no replies.
1 Like
Hi @patrickhuangcheng ! I just saw the DM you sent me and responded there! 
Thanks for the reply, dear community admin. However, the support has contacted me twice but hardly pushing the solution forward. I have to contact the administrator as I have prompted by the system as I think it’s an error.
The issue has kept me from my projects for over a week, which is relevant to my routine work. The unexpected issue has stricken my daily work in such an unregular year.
Thanks for understanding, and thanks for the wonderful website.
Hopefully, the misunderstanding could disappear quite soon.
Regards
HUANG Cheng
I’m glad you let me know your experience so far. I went ahead and officially escalated your ticket just now so hopefully that helps speed things up! Thanks so much for your patience, and let me know when you hear from Support next!
Hi Linds,
Thanks for your help, and it’s solved. I will enable the two-factor authentication for preventing the invade.
Regards
HUANG Cheng
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My personal account was blocked with the same error, the issue is: I don’t have any administrator to contact since it’s a personal account and not a work one…
@mmendescortes if you use gitlab.com you need to open a ticket for the Gitlab Admins to deal with it: https://support.gitlab.com/hc/en-us/requests/new?ticket_form_id=360000803379
This is just a community forum, we are not Gitlab admins so we cannot help with that. Since Gitlab deal with paid customers first, you will have to wait for a reply from them.